BoaBet Privacy Policy

At BoaBet, we are committed to protecting your personal data and ensuring your privacy is respected at all times. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our platform at boabet.com. By registering an account or continuing to use our services, you acknowledge that you have read and understood the terms set out below. We encourage you to review this document carefully and contact us if you have any questions.

1. Who We Are

We operate BoaBet Casino as an online gambling platform offering casino games, sports betting, live casino, and more. Our services are provided under a licence issued by the Gaming Board of Anjouan (Autonomous Island of Anjouan, Union of Comoros), Licence No. ALSI-202505010-FI1. We are part of the VJ Group (Vera&John family) and operate under Hypergames International Limitada, incorporated in Costa Rica (Reg. No. 3-102-925-329), with offices at Ofide NT Building, Office 3, Barrio Dent, San Pedro, Montes de Oca, San José, Costa Rica. As the data controller, we are responsible for how your personal information is handled across the BoaBet platform.

2. Information We Collect

When you use our BoaBet online casino services, we may collect the following categories of personal data:

2.1 Information You Provide Directly

• Full name, date of birth, and contact details (email address, phone number)
• Residential address and country of residence
• Username, password, and account preferences
• Payment information, including card details, bank account data, or e-wallet identifiers
• Identity verification documents (passport, national ID, proof of address) submitted during KYC
• Communications you send to our support team via live chat or email

2.2 Information We Collect Automatically

• IP address, device type, browser type, and operating system
• Login and session data, including timestamps and duration
• Gameplay activity, betting history, and transaction records
• Cookies and similar tracking technologies (see Section 7)
• Referral sources and marketing interaction data

3. How We Use Your Information

We at BoaBet use the personal data we collect for clearly defined and lawful purposes. Our processing activities include, but are not limited to, the following:

• Account management: We use your data to create, maintain, and secure your account on our platform.
• Identity verification: We are legally required to verify your identity (KYC) before processing withdrawals or granting full account access.
• Transaction processing: We process deposits and withdrawals using the payment methods you choose, including Visa, Mastercard, Interac, e-wallets, bank transfer, CashtoCode, and cryptocurrency.
• Regulatory compliance: We use your data to meet obligations under applicable gaming and anti-money laundering legislation.
• Responsible gambling: We monitor gaming behaviour to identify potential signs of problem gambling and to apply appropriate safeguards.
• Customer support: We use your information to respond to your enquiries, including those submitted via our 24/7 live chat or email.
• Personalisation and marketing: We may send you communications about our BoaBet bonus offers, promotions, loyalty rewards, and updates — subject to your marketing preferences.
• Fraud prevention and security: We analyse account activity to detect and prevent fraud, abuse, and unauthorised access.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfil our obligations under the Terms and Conditions you accepted upon registration.
• Legal obligation: We must process certain data to comply with applicable laws, including anti-money laundering and gaming regulations.
• Legitimate interests: We process data to protect the integrity of our services, prevent fraud, and improve your experience on our platform.
• Consent: Where you have given us specific consent — for example, to receive marketing communications or to accept cookies beyond what is strictly necessary.

5. Sharing Your Personal Data

We do not sell your personal data to third parties. However, we may share your information with trusted parties in the following circumstances:

• Payment processors: We share relevant financial data with payment service providers to process your transactions securely.
• Identity verification providers: We engage third-party KYC services to verify your identity in line with regulatory requirements.
• Game providers: We work with 60+ providers — including Pragmatic Play, Play'n GO, Nolimit City, NetEnt, Evolution, and others — who may receive limited usage data as part of game delivery.
• Regulatory and law enforcement authorities: We may disclose your data to comply with a legal obligation or valid governmental request.
• Group companies: As part of the VJ Group, we may share certain data with affiliated entities for operational and compliance purposes.
• Analytics and marketing partners: We share anonymised or aggregated data with analytics partners to help us understand how you use the BoaBet casino platform and to improve our services.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Generally, we keep account-related records for a minimum of five (5) years following account closure, in line with anti-money laundering regulations. If you request deletion of your account, we will remove or anonymise your data where permitted, subject to our legal obligations. Transaction and gaming history may be retained for a longer period where required by applicable gaming authorities.

7. Cookies and Tracking Technologies

Our BoaBet website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and deliver relevant content. We use the following types of cookies:

• Essential cookies: Required for basic site functionality, including BoaBet login sessions and secure access to your account.
• Performance cookies: Help us understand how visitors interact with our site so we can improve functionality and content.
• Functional cookies: Allow us to remember your preferences, such as language and currency settings.
• Marketing cookies: Used to deliver relevant promotional content, including information about our BoaBet bonus offers and special promotions.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect your ability to use some features of our platform.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at BoaBet:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: You may request that we delete your data, subject to our legal obligations.
• Right to restriction: You may ask us to restrict processing of your data in certain circumstances.
• Right to data portability: You may request your data in a structured, commonly used format.
• Right to object: You may object to our processing of your data for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team via live chat or email. We will respond to your request within the timeframe required by applicable law.

9. Security of Your Data

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. Our BoaBet platform uses industry-standard encryption protocols for data transmission and secure storage practices for all sensitive information, including payment data and identity documents. Despite our efforts, no online service can guarantee absolute security, and we encourage you to use a strong password and to protect your login credentials at all times.

10. International Data Transfers

As a globally operating platform, we may transfer your personal data to countries outside your country of residence, including Costa Rica, where our operator is incorporated. We take appropriate steps to ensure that any international transfers are conducted in accordance with applicable data protection standards and that your information receives an adequate level of protection wherever it is processed.

11. Third-Party Links

Our platform may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit through links found on the BoaBet platform.

12. Children's Privacy

Our services are strictly intended for individuals aged 18 or older (or the legal gambling age in your jurisdiction, whichever is higher). We do not knowingly collect personal data from minors. If we become aware that we have collected data from a person under the legal age, we will take prompt steps to delete that information and close the associated account.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you through a notice on our website or via email. Your continued use of the BoaBet casino platform following the publication of any updated policy constitutes your acceptance of those changes. We recommend checking this page periodically to stay informed about how we protect your data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to get in touch with our team. You can reach us via our 24/7 live chat available on our website, or by email at the address listed in your account area. We are here to help and will do our best to address your concerns promptly and transparently.